Refund policy

insomniastudio.eu does not guarantee its Clients the availability or delivery time of the products offered from the website, except for the products in which a specific guarantee or availability is expressly cited.insomniastudio.eu guarantees its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.insomniastudio.eu will not make returns for plain dresses.

– Defective products Given the nature of the product, returns of defective, deteriorated or broken products due to transport will be accepted, for which the Client will have a period of fourteen calendar days from the receipt of the order, where the arrangements will be made. necessary to replace it with a new one in perfect condition and without any additional charge.

If the product is not available, shop.insomniastudio.eu will proceed to return the amount that the customer has paid, according to the payment method used in the purchase.

– Products in good condition During the fourteen calendar days after receiving the order, the customer may return and / or exchange any item purchased in the insomniastudio.eu Online Store provided they meet the following conditions: they have not been opened or used, have the original label and keep their original packaging or box. Provided that all these requirements have been respected and the product in question has been returned together with the delivery note and if the invoice issued, shop.insomniastudio.eu, it will proceed to refund the amount of the returned products. If the return cannot be accepted due to lack of compliance with the conditions indicated above, insomniastudio.eu will contact the customer.

If a different product to the one requested by the Client was delivered by error from shop.insomniastudio.eu, it will be withdrawn and the correct product will be delivered without any additional charge to the Client.

For any incident related to the return of items from our Store, you can contact the Customer Service department via email:

orders@insomniastudio.eu